Hello All,
We are currently facing problem in automatic account identification in SAP CRM IC webclient. (connested with external CTI vendor).
When inbound call comes system displays number for eg. +011223232, if we store telephone number with BP, 011223232, system says no account identifies, but if we store number with +011223232 system identifes the account.
As per our understanding, + should not be maintained with telephone or mobile number in BP master data as system gives warning.
So what is possible problem, is it related to CTI problem or something worng in SAP configuration...
Ithanks in advance..
Sufi